Terms and conditions for Satreks LLC
Code of Good Practices
Our mission is to create lifetime memories, by offering outstanding experiences in the best Hunting & Fishing Destinations of South America. We are a specialized booking company with high standards & personalize service. In order to achieve this goal, we will live up to the following good practices:
- We care about you: and therefore, offer our Platform and customer service will work to deliver our mission.
- We bring and allow you to experience: +100 destinations and experiences from high to premium lodges, hotels, cruises and tours
- We help you (24/7): our customer service centers are here to help you 24-7.
- We hear you: Our formal feedback forms let us continuously improve our service.
- We promise you to assist you along the whole booking process and during the trip by getting involved in every detail.
These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Satreks LLC and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis Satreks when delivering its service available through Satreks (both for its business-to-business (“B2B”) relationship).
“Satreks,” “us,” “we,” or “our” means Satreks LLC., a limited liability company incorporated under the laws of the United States of America and having its registered address at 303 N Warnell St Plan City, Florida, Zip Code 33563, United States of America. “Platform” means the (mobile, tablet or desktop) website on which the Trip Service is made available owned, controlled, managed, maintained, and/or hosted by Satreks. “Trip” means the various different travel products and services that can be inquired, ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from Satreks.
“Trip Provider” means the professional provider of accommodations (e.g. hotel, Lodges, Cruises), Tours (e.g., Shopping tours, sightseeing tours), and any other travel or related product or service as from time to time available for Trip Reservation on the Platform.
“Trip Service” means the online or offline purchase, order, (facilitated) payment, or reservation service, offered or enabled by Satreks LLC in respect to various products and services and made available by Satreks LLC.
“Trip Reservation” means the order, purchase, payment, booking, or reservation of a Trip.
2. Scope & Nature of Our Service
Through the Platform, we (Satreks LLC) provide an online platform through which relevant visitors of the Platform can discover, search, compare, inquiry, make an order, reservation, purchase, or payment. By using or utilizing the Trip Service (e.g. by making a Trip Reservation through the Trip Service), you enter into a direct (legally binding) contractual relationship with Satreks with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Trip Reservation, we act as an intermediary between you and the Trip Provider, transmitting the relevant details of your Trip Reservation to the relevant Trip Provider(s) and sending you a confirmation email.
The information that we disclose regarding the Trip Service, is based on the information provided to us by Trip Providers and our knowledge of the Trip Provider. Although we will use reasonable skill and care in performing our Trip Service, we cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), displayed on our Platform. Through our star system, we make recommendations or endorsement in the Platform of each Trip Provider considering the quality, service level, facilities and other characteristics, but we cannot guarantee that you will fully agree in all of them. It is only for the purpose of helping evaluate each product or service.
Our Trip Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.
3. Booking Process: Inquiry before Booking.
The booking process is explained in our Platform in the “Planning your Trip Section” and differs from other common booking companies. Our Platform is not connected in real time with hotels, lodges or cruises. That means that customers need to inquiry before booking any product or service in order to confirm availability of dates by Trip Providers.
The prices as offered in our Platform are highly competitive. All prices for your Trip are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/order. Prices are per person or group per day and subject to validity or expiration, if applicable.
All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.
5. Privacy and Cookies
Satreks LLC respects your privacy. Please take a look at our Privacy and Cookies Policy for further information.
6. Our service is included on price!
Trip service is included on prices showed on the Platform for customers, and we will not charge you any additional (reservation) fees to the rate.
Our Platform presents all extra charges (ex. wire transfer fees for non us resident) or any other product or services (ex. like hunting or fishing licenses, shells) in each Trip page or during the reservation process. Any other additional service or product consumed by our customers during the trip that are not in the reservation in the Platform (eg. transfers, dinners, lunch) that is not included in the Trip or in the Trip provider service, will be charged separately.
Other services provided directly by us along the booking and/or during the trip that not require purchases to third parties, like recommendations of destinations, advice, trip follow up, problem solving issues regarding to the trip (ej. like plane flight date changes, change in reservations dates), are free of charge.
Only Trip Providers which have a commercial relationship with Satreks will be made available on Platform. Satreks is not an open platform (like Amazon or eBay) where end users or Trip Providers can make their product available (no C2C platform).
7. Full and Partial Payments. Credit Card, Bank Transfer or Check Payment.
We offer the possibility to pay through different payment method like bank transfer, check or credit card for Trip Reservations during the Trip Reservation process, by means of secure online payment. We also offer to possibility to pay deposit (partial payment) or full deposit of the Trip. The Trip is considered fully paid when the customer pays 100% of the price of each product or service. Partial payment is considered only as a reservation for the Trip.
Credit card payment is safely processed from your credit/debit card to the bank account of Satreks through a third-party payment processor.
Detail Information for Check payment and Wire transfers are informed on the Platform and also in the order confirmation email. Satreks is not responsible for any mistake made by customers in regarding to any payment method. Only payment received in the Satreks account (not in the Platform), constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies. Till that moment the reservation is not confirmed and Satreks could change the dates of the trips according to the availability of the Trip provider/s. For check or wire transfer payments, there will be a natural delay in the confirmation of the reservation since it not depends on Satreks. When the payment is received in Satreks account, you could receive an email informing that the order is partially paid o paid completed, depending on the type of payment (partial or full payment).
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you because of unauthorized transactions resulting from a reservation made on our Platform, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (email@example.com). State “credit card fraud” in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using satreks.com secure server and the unauthorized use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.
8. Prepayment and Cancellation Policy.
By making a Trip Reservation with Satreks, you accept and agree to the relevant cancellation and no-show policy of each Trip Providers, and to any additional terms and conditions may apply to your Trip (including the fine print of the Trip Provider). The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or order (if applicable). Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. Carefully read Cancellation and Payment Policy and other information regarding each Trip Provider in the tabs of each Trip Provide pager. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.
Bank fees or any other charge due to cancellation or modification originated by Trip Providers (eg. airline, lodge, outfitter, hotel) will be under customer’s expense (eg. airlines fines, wire transfer fees for refunds to customers made by Satreks).
If you want to review, adjust, or cancel your Trip Reservation, send us an email through our contact form or email us to firstname.lastname@example.org and we will get in contact to the Trip Provider and revert you back. Note that you may be charged for your cancellation in accordance with the Trip Provider’s cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy in each page Trip provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this to Satreks so the Trip Provider know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. Satreks does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.
9. Correspondence and Communication
By completing a Trip Reservation, you agree to receive (i) emails which we may send to you reminders about balance due,(ii) an email which we may send you shortly prior to your arrival date giving you information on your destination and providing you with relevant information to your Trip (Reservation) and destination, (iii) and an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.
Satreks disclaims any liability or responsibility for any communication by or with the Trip Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. Satreks cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Trip Provider.
In order to duly complete and secure your Trip Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against Satreks or in respect to the Trip Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period may be rejected, and the claimant will forfeit the right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).
10. Recommended Destinations
The stars rating used for every accommodations do not correspond to the international star ranking system applicable to hotel accommodations. The Satreks star rating of Suppliers on our Platform or “Recommended Lodges & Hotels” or “Recommended Tours” (or any similar wording); is created through our knowledge and considers a multitude of criteria in order to facilitate the evaluation to our customers. The star rating is based, for example the popularity of an accommodation premise among our visitors (e.g. guest reviews), customer service history (including the number and type of guest complaints), and other booking-related. A customer can choose to rank, for example, accommodations on the basis of lowest price first, review scores, accommodation type (etc.). A customer thus has full control on the presentation of the search results.
Only Trip Providers that meet and maintain certain qualification criteria can be listed as recommended.
Only customers who have stayed at the Accommodation will be invited by Booking.com to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay. The completed guest review may be (a) uploaded onto the relevant Trip Provider’s information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Trip Provider, and (b) (wholly or partly) used and placed by Satreks at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by Satreks. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (60 days) after a stay and each review will could be available for a long period of time (5 years) after posting. You have the option to choose various different forms of ranking and filter (e.g. by date, star, type of destination, price). Satreks does not allow the Trip Provider to respond to a review. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. Satreks does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. Satreks undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.
Satreks will not accept reviews which include:
- Profanity, sexually explicit, hate speech, discriminatory, threats, violence
- Mention of full names, personal attack towards the staff
- Promoting illegal activities (e.g. drugs, prostitution)
- Sites, emails, and addresses, phone numbers, cc details
- Politically sensitive comments
Satreks and the Trip Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.
11. Travel Insurance & Responsibilities
Satreks in not responsible for any incident during the trip so we strongly recommend travel insurance for each customer travelling to destination.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be liable for (i) any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the Trip Provider as made available on our Platform, (iii) the services rendered or the products offered by the Trip Provider or other business partners, (iv) any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors whose products or service are (directly or indirectly) made available, offered, or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control.
Satreks is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the Trip and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. You acknowledge and agree that the relevant Trip Provider is solely responsible and assumes all responsibility and liability in respect of the Trip (including any warranties and representations made by the Trip Provider). Complaints or claims in respect of the Trip (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Trip Provider. Satreks is not responsible for and disclaims any liability in respect of such complaints, claims, and (product) liabilities.
Whether or not the Trip Provider has charged you for your Trip, or if we are facilitating the payment of the (Trip) price or fee, you agree and acknowledge that the Trip Provider is at all times responsible for the collection, withholding, remittance, and payment of the applicable taxes due on the total amount of the (Trip) price or fee to the relevant tax authorities. Satreeks is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (Trip) price or fee to the relevant tax authorities.
By sinding photos/images of your trip to any member to Satreks (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Satreks may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Satreks at its discretion sees fit. You are granting Satreks a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Satreks at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to Satreks publishing and using these photos/images. Satreks does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo and is not the responsibility of Satreks. Satreks disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Satreks at any time and without prior notice.
13. Intellectual Property Rights
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Satreks LLC.
Satreks exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Satreks. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with US law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Florida, United States of America.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
15. About Satreks LLC
The Trip Service is rendered by Satreks LLC, which is a private limited liability company, incorporated under the laws of the United States and having its legal address at 303 N Warnell St Plan City, Florida, Zip Code 33563, United States of America and registered under the EIN 82-1713636.